Last updated: October 2026
If you are not happy with OrthoQB, email support@orthoqb.com within 14 days of your first payment and we will refund that payment in full and close your subscription. This applies to your first subscription payment only, not to renewals.
You can cancel at any time from your Account page. You will not be charged again and you keep access until the end of the period you have already paid for. We do not give partial refunds for unused time, except where the law requires it.
If OrthoQB is unavailable for a long period or does not work as described, contact us and we will put it right or give a fair refund. This does not affect your statutory rights.
Refunds go back to the card you paid with, usually within 5 to 10 working days.